Each year, Rochester Gas & Electric sends residents a natural gas safety guide. This brochure is designed to help you learn what odorized natural gas smells like, and to know where to find additional information about natural gas safety. Please take a few minutes to familiarize yourself and your family with its contents, including:

  • What’s that awful smell?  RG&E adds a distinctive odor to natural gas (similar to rotten eggs) to help alert you to a leak.
  • If you smell natural gas, get up, get out and get away! Then call RG&E immediately at 1.800.743.1702 or 911 from a safe location.
  • Don’t assume that someone else has already reported the possible leak, and don’t attempt to locate and remedy the situation yourself.

You can also visit the RG&E website for additional natural gas safety information.

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